Terms of Service

1. This agreement

These Terms of Service (the "Terms") form a binding agreement between you and:

("we", "us", the "Service Provider") covering your use of the Quen AI application for iOS and the services it connects to (together, the "Application").

By downloading, installing or using the Application you accept these Terms. If you do not accept them, do not use the Application. Please also read our Privacy Policy, which explains what happens to your data and forms part of this agreement.

This agreement is between you and us only. Apple is not a party to it. Section 17 sets out additional terms required by Apple.

2. Who may use Quen AI

You must be at least 13 years old to use the Application, and at least 16 if you live in a country in the European Economic Area that sets the age of digital consent at 16, which includes Poland. If you are under 18, you may use the Application only with the consent and supervision of a parent or guardian, who accepts these Terms on your behalf and is responsible for your use of the Application, including any purchases.

You may not use the Application if you are barred from doing so under any applicable law, or if we have previously terminated your account for breach of these Terms.

3. The service

Quen AI is an AI assistant. You can send messages, attach images and documents, ask for text to be extracted from an image, generate and edit images, and have the assistant search the web when a question needs current information. You can use the Application as a guest, or create an account so that your conversations are saved.

Free tier. Without an active subscription, the iOS version allows a limited number of messages per day - currently 10 messages every 24 hours, with the allowance resetting at midnight UTC. Some AI models and some image features are reserved for subscribers. We may change these limits; if we reduce them materially we will tell you first.

Premium. An active subscription removes the daily message limit, unlocks the models marked as premium in the Application, and raises the daily allowance for image editing. The features included in Premium are shown on the subscription screen inside the Application at the time you purchase.

4. Your account

You may create an account with an email address and password, with Google, or with Sign in with Apple. You agree to give accurate information, to keep your credentials confidential, and to be responsible for everything that happens under your account. Tell us promptly at contact@quenai.app if you believe your account has been compromised.

You are responsible for the security of your device and for keeping it up to date. We advise against jailbreaking your device: it removes protections built into iOS, can expose your data to malicious software, and may stop the Application working correctly.

You can delete your account at any time from Settings → Account → Delete account. Deletion is permanent and removes your conversations, attachments and generated images. It does not cancel a subscription - see Section 5.4.

5. Subscriptions, prices and cancellation

5.1 What is offered

Quen AI Premium is an auto-renewable subscription sold through the Apple App Store in the following options:

Every plan gives access to the same Premium features described in Section 3; only the billing period differs. Prices are shown in US dollars. The amount you actually pay is the price shown in the Application and confirmed by the App Store in your local currency, converted and adjusted for local taxes according to Apple's pricing rules, so it may differ from the figures above.

5.2 Payment and automatic renewal

• Payment is charged to your Apple ID account when you confirm the purchase.
• The subscription renews automatically unless you turn off auto-renew at least 24 hours before the end of the current period.
• Your Apple ID account is charged for the renewal within 24 hours before the end of the current period, at the price of the plan you are on.
• The subscription continues at the same price and period until you cancel it.

5.3 Free trials

The monthly and annual plans include a 3-day free trial for eligible new subscribers; the weekly plan has no trial. Apple determines trial eligibility, and a trial is generally available only once per Apple ID and Family Sharing group. If you do not cancel at least 24 hours before the trial ends, the subscription starts and your Apple ID is charged automatically. If you purchase a subscription while a free trial is still running, any unused portion of that free trial is forfeited.

5.4 Managing and cancelling

You manage and cancel your subscription in your Apple ID settings, not in the Application:

iOS Settings → [your name] → Subscriptions → Quen AI → Cancel Subscription

Cancelling stops the next renewal. You keep Premium access until the end of the period you have already paid for. Deleting your Quen AI account or removing the Application from your device does not cancel the subscription - you must cancel it through Apple, otherwise it keeps renewing.

5.5 Refunds

Purchases are processed by Apple, so refunds are handled by Apple, not by us. We cannot issue a refund for an App Store purchase. Request one at reportaproblem.apple.com; Apple's policy is described in this Apple support article.

Consumers in the European Union normally have 14 days to withdraw from a distance contract. Because the Application gives you immediate access to digital content, you expressly request immediate performance when you subscribe and acknowledge that you lose the right of withdrawal once performance has begun with your consent. Statutory rights that cannot be excluded remain unaffected, and any withdrawal or refund is processed through Apple as the seller of record.

5.6 Price changes

We may change subscription prices for future periods. If we do, we will notify you in advance, and Apple will handle the change according to its rules, which in most cases require your explicit consent before a higher price is charged. If you do not agree to a new price, cancel before the next renewal.

5.7 Links

These Terms and our Privacy Policy are also linked from the subscription screen inside the Application, before any purchase is confirmed.

6. Acceptable use

We have no tolerance for objectionable content or abusive behaviour. You agree not to use the Application to create, upload, request or distribute anything that:

• sexualises minors in any way, or constitutes child sexual abuse material - this results in immediate termination and, where the law requires it, a report to the authorities;
• is sexually explicit, pornographic, or intended to produce such material involving real people without their consent;
• harasses, bullies, threatens, defames or intimidates another person, or promotes hatred or violence against people based on race, ethnicity, national origin, religion, disability, sex, gender identity, sexual orientation, age or any other protected characteristic;
• incites, plans or facilitates violence, terrorism, self-harm, suicide or eating disorders;
• provides instructions for weapons, explosives, or biological, chemical, radiological or nuclear harm;
• facilitates crime, fraud, scams, phishing, identity theft, malware, or unauthorised access to systems or accounts;
• infringes anyone's intellectual property, privacy, publicity or other rights, or discloses another person's private information without their permission;
• is deceptive - impersonating another person or organisation, creating deepfakes of real people, or generating disinformation intended to mislead;
• you are not legally allowed to provide to us, including confidential material belonging to someone else.

You also agree not to:

• circumvent, disable or interfere with usage limits, rate limits, quotas, paywalls or security features, including by creating multiple accounts or automating requests;
• resell, redistribute or expose the Application or the AI capability behind it as your own service or API;
• use scrapers, bots or automated tools against the Application, or subject it to load that degrades it for others;
• probe, scan or test the vulnerability of our systems without our prior written permission;
• use the Application in any way that breaches the terms of our AI provider or any other third-party service listed in Section 10.

The Application is not intended for use in circumstances where failure or an inaccurate answer could lead to death, personal injury, or environmental or financial damage. Do not rely on it for medical, legal, financial, safety-critical or emergency purposes.

7. Your content and AI output

Your input. You keep all rights you already have in the messages, images and files you submit ("Input"). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, transmit, reproduce and process your Input for the sole purposes of operating the Application for you, keeping it secure, and complying with the law. This licence ends when you delete the content or your account, except for copies we are required to keep as described in our Privacy Policy.

You are responsible for your Input. You confirm that you have the rights to submit it and that doing so does not break the law or infringe anyone else's rights.

AI output. As between you and us, and to the extent permitted by law and by the terms of our AI provider, you may use the content the Application generates for you ("Output") for any lawful purpose, including commercially. Be aware that AI output is not necessarily unique - other users may receive similar or identical output from similar prompts - and that it may not be eligible for copyright protection in every jurisdiction. You are responsible for reviewing Output before you use it, and for making sure that using it complies with the law and does not infringe anyone's rights.

We do not train AI models on your content. See Section 6 of the Privacy Policy for exactly what is transmitted when you send a message.

8. Working with an AI system

You are interacting with an artificial intelligence system, not a human being. The Application does not run the model itself; your messages are sent to our AI provider, NavyAI (api.navy), which routes them to the underlying model provider that serves the model you selected.

AI systems make mistakes. Output may be inaccurate, incomplete, outdated, biased, or confidently wrong, and it may describe events or facts that never happened. Output is not professional advice - not medical, legal, financial, tax, psychological or safety advice - and it is not a substitute for a qualified professional. Verify anything that matters before you act on it. We accept no liability for decisions you take on the basis of Output, to the extent the law permits us to exclude it.

The models available in the Application, and their behaviour, quality and speed, may change at any time as providers update or retire them.

9. Reporting objectionable content

If you encounter content that you consider objectionable, or a user who is abusing the Application, report it. You do not need an account to report.

• Report a specific message: press and hold the message and choose the report option.
• Report anything else: Settings → Safety → Report content.
• Or email contact@quenai.app.

We review reports and aim to act within 24 hours. Depending on what we find we may remove the content, restrict features, suspend or permanently terminate the account responsible, and, where the law requires it, notify the competent authorities. We will tell you the outcome of a report you filed where it is appropriate to do so.

10. Third-party services

The Application relies on third-party services, and your use of it is also subject to their terms:

• NavyAI - AI model access: Terms · Privacy
• Apple - App Store distribution and in-app purchases: Media Services Terms
• RevenueCat - subscription management: Terms
• Google - Google Sign-In, if you use it: Terms
• Sentry - crash reporting: Terms
• Contabo - hosting and object storage: Terms
• Resend - transactional email: Terms

The iOS version of the Application contains no advertising. Advertising is present only in the Android version.

When the assistant searches the web, it may retrieve and summarise third-party content. We do not control that content, do not endorse it, and are not responsible for it.

11. Availability, changes and updates

We work to keep the Application available and useful, but we do not guarantee that it will be uninterrupted, error-free, or available in any particular country. Maintenance, failures at our providers, or circumstances beyond our control can interrupt it.

Parts of the Application require an internet connection. We are not responsible if it does not work properly because you have no Wi-Fi or have used up your mobile data allowance. Data charges from your mobile operator, including roaming charges, are yours to pay; if you are not the person who pays the bill for the device, we assume you have that person's permission.

We may add, change, limit or remove features. We may release updates through the App Store, and some features may stop working on older versions of the Application or on unsupported versions of iOS. We will give you reasonable advance notice of any change that materially reduces the features included in a subscription you have already paid for.

12. Suspension and termination

By you. You may stop using the Application at any time, delete your account from Settings → Account → Delete account, and remove it from your device. Remember to cancel any subscription through Apple separately, as described in Section 5.4.

By us. We may suspend or terminate your access, with notice where practicable, if you breach these Terms, if your use exposes us or other users to legal risk or harm, if it is required by law, or if we discontinue the Application. For serious breaches - in particular anything in the first list in Section 6 - we may act immediately and without notice.

If we terminate without your fault - for example because we discontinue the Application - and you have paid for a subscription period that has not yet run out, we will help you obtain a proportionate refund of the unused period through Apple, and nothing in these Terms limits any statutory right you have to one.

On termination, the licence in Section 13 ends, you must stop using the Application, and your data is handled as described in our Privacy Policy. Sections 7, 13, 14, 15, 16, 17 and 18 survive termination.

13. Intellectual property

The Application, its software, design, text, graphics, the Quen AI name and logo, and all related intellectual property rights belong to us or to our licensors. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Application as described in Section 17.2.

You may not copy, modify, distribute, sell or lease the Application or any part of it, remove or alter any proprietary notice, or create derivative works from it. You may not reverse engineer, decompile or disassemble the Application, except to the extent that this restriction is prohibited by applicable mandatory law - including the rights to decompile for interoperability under Articles 5 and 6 of Directive 2009/24/EC - or to the extent permitted by the Usage Rules in the Apple Media Services Terms.

14. Disclaimer of warranties

To the fullest extent permitted by law, the Application is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy or uninterrupted operation. We do not warrant that AI Output will be accurate, complete or fit for any purpose.

If you are a consumer, this section does not affect your statutory rights. Consumers in the European Union and other jurisdictions have rights regarding the conformity of digital content and services that cannot be excluded or limited by contract, and those rights apply in full.

15. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, for loss of profits, revenue, data, goodwill or business opportunity, or for the cost of substitute services, whether or not we were advised that such damage was possible.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the Application is limited to the greater of (a) the amount you paid us for the Application in the twelve months before the event giving rise to the claim, or (b) USD 50.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for any other liability that cannot be excluded or limited under applicable law. If you are a consumer, your mandatory statutory rights are unaffected.

16. Indemnity

To the extent permitted by law, and except where you are acting as a consumer and the law does not allow it, you agree to indemnify and hold us harmless from any claim, demand, loss or expense, including reasonable legal fees, arising from your Input, your use of the Application in breach of these Terms, or your violation of any law or of anyone else's rights.

17. Apple App Store additional terms

These terms apply because you obtained the Application from the Apple App Store. If they conflict with anything else in these Terms, these terms prevail for the iOS version.

17.1 Acknowledgement

You and we acknowledge that this agreement is concluded between you and us only, and not with Apple, and that we, not Apple, are solely responsible for the Application and its content.

17.2 Scope of licence

The licence granted to you for the Application is a non-transferable licence to use the Application on any Apple-branded product that you own or control, and as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions, except that the Application may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.

17.3 Maintenance and support

We are solely responsible for providing any maintenance and support services for the Application, as specified in these Terms or as required by applicable law. Apple has no obligation whatsoever to furnish any maintenance and support services for the Application. Contact us at contact@quenai.app.

17.4 Warranty

We are solely responsible for any product warranties, whether express or implied by law, to the extent they are not effectively disclaimed. In the event of any failure of the Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the Application to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Application, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be our sole responsibility.

17.5 Product claims

You and we acknowledge that we, not Apple, are responsible for addressing any claims of yours or of any third party relating to the Application or your possession and use of it, including but not limited to: (i) product liability claims; (ii) any claim that the Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy or similar legislation, including in connection with the Application's use of any relevant frameworks.

17.6 Intellectual property claims

You and we acknowledge that, in the event of any third-party claim that the Application or your possession and use of it infringes that third party's intellectual property rights, we, not Apple, will be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claim.

17.7 Third-party terms

You must comply with any applicable third-party terms of agreement when using the Application, including those listed in Section 10.

17.8 Third-party beneficiary

You and we acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and that upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary of them.

17.9 Legal compliance

You represent and warrant that (i) you are not located in a country that is subject to a United States Government embargo, or that has been designated by the United States Government as a "terrorist supporting" country; and (ii) you are not listed on any United States Government list of prohibited or restricted parties. You also agree to comply with all applicable export control and sanctions laws.

17.10 Developer contact

Questions, complaints or claims about the Application should be directed to:

18. Governing law and disputes

These Terms are governed by the law of Poland, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods.

If you are a consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of the country where you habitually reside, and you may bring proceedings in the courts of that country. If you are not a consumer, the courts of Poland have exclusive jurisdiction.

We would rather solve a problem than argue about one - write to contact@quenai.app first. Consumers in the European Union may also use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr. We are not obliged, and are not willing, to participate in dispute resolution proceedings before a consumer arbitration body.

19. Changes to these terms

We may update these Terms as the Application changes or as the law requires. The current version is always published on this page with the date it took effect. If a change is material, we will notify you in the Application or by email before it takes effect, and where the law requires it we will ask for your agreement. If you do not accept a change, stop using the Application, cancel any subscription through Apple, and delete your account. Continued use after a change takes effect means you accept it.

20. General

• Entire agreement. These Terms and the Privacy Policy are the whole agreement between you and us about the Application and replace any earlier understanding about it.
• Severability. If any provision is found unenforceable, it is limited or removed to the minimum extent necessary and the rest stays in force.
• No waiver. If we do not enforce a provision, we have not waived it.
• Assignment. You may not transfer your rights under these Terms without our consent. We may transfer ours to a successor of the Application, without reducing your rights.
• Force majeure. Neither party is liable for failure to perform caused by events beyond its reasonable control.
• Language. These Terms are written in English. A translation is provided for convenience only; in case of conflict the English version prevails, except where mandatory consumer law provides otherwise.

21. Contact

See also the Privacy Policy for the iOS version.